Contact Us

We’re Here to Assist

At Pin-Up Casino Kenya, our goal is to make your gaming experience smooth and fun. Whether you’re new to online casinos or a seasoned player, our dedicated Nairobi support team is on hand to answer your questions, resolve issues, and take on your suggestions.

Live Chat

Hours: Every day, 8 AM – 10 PM East Africa Time (EAT)
Tap the chat bubble at the bottom right of any page for instant, real-time support in English or Kiswahili. Get step-by-step guidance on:

• Account registration and document verification
  
• Claiming and understanding bonus terms
  
• Troubleshooting deposit or withdrawal hiccups
  
• Navigating site features on mobile and desktop
  

Email Support

We strive to reply within one business day—often much sooner. To help us assist you faster, please include your username, contact number, and a brief description of your request.

• General Enquiries & Account Issues: [email protected]
  

Phone Assistance

Prefer to speak with us directly? Call our toll-free Kenya line:
+254 800 234 567
Availability: Mon–Fri, 9 AM – 6 PM EAT
Our phone team can walk you through advanced bet types, bonus redemptions, and technical troubleshooting.

Help Center

Our 24/7 Help Center is packed with detailed articles, video walkthroughs, and FAQs covering:

• Getting Started: How to register, verify your ID, and secure your account
  
• Bonuses & Promotions: Step-by-step claiming process and wagering requirements
  
• Site Navigation: Adjusting cookie settings, optimizing for mobile, and app installation
  
• Betting Basics: Explanation of singles, accumulators, system bets, and live betting

Stay Connected

Don’t miss out on exclusive offers, new game launches, and community events. Follow us on social media:

• Twitter: @PinUpCasinoKE
  
• Facebook: facebook.com/PinUpCasinoKE
  
• Instagram: @PinUpCasinoKE
  

Have other questions? Drop us a line today, and let’s keep the good times rolling at Pin-Up Casino Kenya!